Shipping & Delivery Policy

At Oman Wholesale Store, we are committed to providing fast, reliable, and transparent delivery of your wholesale beauty products across Oman and the GCC. This policy explains our shipping process, delivery times, and responsibilities to ensure a smooth experience for all our customers.

 

1. Shipping Areas

  • We offer delivery across Oman and the entire GCC region.
  • Free delivery is available for all bulk orders, as specified in our wholesale terms.
  • For deliveries outside the GCC, please contact us for a custom quote.

 

2. Processing Time

  • Orders are processed within 1–2 business days after confirmation.
  • All orders are checked for product availability, packaging, and accuracy before dispatch.
  • Any issues with stock will be communicated immediately to the customer.

 

3. Delivery Timeframes

Region Estimated Delivery
Oman 3–5 business days
UAE 5–7 business days
Other GCC countries 5–10 business days

Delivery times may vary due to customs, public holidays, or unforeseen logistics issues.

 

4. Shipping Costs

  • Free Delivery is included for all bulk orders within Oman and GCC.
  • Any additional shipping or courier charges for special delivery requests will be communicated before shipment.
  • International or non-GCC orders may incur extra charges (contact us for details).

 

5. Order Tracking

  • After dispatch, customers will receive a tracking reference via email or WhatsApp.
  • Customers can use this reference to track the shipment until it reaches their business location.

 

6. Responsibilities

  • Risk passes to the buyer once the shipment leaves our warehouse.
  • Customers should inspect goods immediately upon receipt.
  • Any damage, loss, or missing items must be reported to our support team within 48 hours of delivery.

 

7. Delivery Issues

  • If a shipment is delayed due to logistics or customs, we will communicate promptly and assist in resolving the issue.
  • For incomplete or incorrect shipments, please contact support with proof of issue, and we will provide a solution (replacement or adjustment).

 

8. Packaging

  • All products are carefully packed to protect them during transit.
  • Bulk orders are packaged in secure cartons suitable for wholesale transport.

 

9. Contact for Shipping Queries

For any questions related to shipping, delivery, or tracking, please contact:

  • WhatsApp / Phone: +968 9852 6506
  • Support Hours: Sunday–Thursday, 9:00 AM – 5:00 PM

 

Oman Wholesale Store is committed to making your wholesale ordering experience seamless, reliable, and efficient.